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La Trobe University Credit Union is committed to acting with
members' interests at heart. As part of our ongoing commitment
we strive to meet a high level of regulatory and self-regulatory
compliance.
The Credit Union Code of Practice (the Code) seeks to foster
good relations between credit unions and their members. Credit
unions have adopted the Code as a binding self-regulatory
standards on service, disclosure and conduct.
The Code describes standards of good practices and service,
promotes informed relationships between members and their
credit unions, and requires credit unions to have procedures
in place for resolving disputes with
members.
You can download a copy of the Credit Union Code of Practice
here.
(
pdf 64KB)
As well as the Code of Practice, credit unions have also committed
to putting their Values in Action, through binding commitments
to adhere to the Code and Philosophy & Principles of our
industry. Australian credit unions have released "Values
in Action" - an industry document that sets out how credit
unions will deliver on our values to our members, staff and
communities.
The core values of the Australian credit union sector are:
- Co-operation
- Moral integrity
- Trust
- Financial Prudence
- Caring for Members
- Social Responsibility
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